30-Day Return & Refund Policy
This policy applies to purchases placed directly on EFHIPS.com. The 30-day return window begins on the date the order is delivered.
Return window
You may request an eligible return within 30 days after delivery. Please contact EFHIPS before sending any item back so we can provide return instructions and the appropriate return destination.
Condition of returned items
For a standard change-of-mind return, the item should be unused, uninstalled and returned with the included parts, accessories and original packaging where reasonably possible.
Automotive electrical products that have been installed, wired, cut, modified, damaged during installation or show clear signs of use may not qualify for a standard change-of-mind return. This restriction does not remove any remedy that may apply to a confirmed product defect, incorrect item or fulfillment error.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. If EFHIPS confirms that the item arrived damaged, is defective, or the wrong item was sent, contact us before returning it; EFHIPS will provide the appropriate resolution and, where applicable, cover reasonable return shipping costs.
Refunds
After the returned item is received and inspected, approved refunds are issued to the original payment method. PayPal, card issuers and banks may require additional processing time before the refund appears in your account.
Shipping policy
U.S. shipping is free. In-stock U.S. orders ship from local U.S. inventory and are estimated to arrive in 3–5 days. International orders ship from China. Free shipping is available to most supported destinations; an additional shipping charge may apply where the actual postal shipping cost exceeds US$20. Any additional charge will be confirmed before the order is processed. International delivery time varies by destination, customs processing and carrier conditions. Delivery estimates are not guarantees. See the Shipping Policy for details.
How to request a return
- Contact EFHIPS within 30 days after delivery.
- Include your order information and a brief reason for the return.
- For a damaged, defective or incorrect item, include clear photos or other useful details when available.
- Wait for return instructions before shipping the item.
support@efhips.com
This policy covers purchases made directly on EFHIPS.com. Purchases made through another marketplace or retailer are subject to that seller or marketplace's applicable order and return process.